Privacy Policy

This Privacy Policy explains how Smoke Station ("we", "us", "our") collects, uses, discloses and protects your personal information when you visit our website or place an order with us.

1. Information we collect

We may collect the following categories of information:

• Contact details — name, email address, phone number and shipping/billing address
• Order information — products purchased, order value and order history
• Payment information — processed securely by our payment partner, Razorpay; we do not store your card, UPI or net banking credentials on our servers
• Technical data — IP address, browser type, device information and pages visited, collected automatically via cookies and similar technologies

2. How we use your information

• To process and fulfil your orders, including shipping and delivery
• To communicate order updates, confirmations and support responses
• To improve our website, products and customer experience
• To detect and prevent fraud or unauthorised transactions
• To comply with legal and regulatory obligations

3. Sharing of information

We do not sell your personal information. We share information only with trusted third parties who help us operate our business, including:

• Payment processors (such as Razorpay) to complete transactions securely
• Shipping and logistics partners to deliver your order
• Service providers who support hosting, analytics and customer support

These partners are only given the information necessary to perform their function and are required to handle it securely.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features may not function correctly without them.

5. Data security

We use reasonable administrative, technical and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting or reporting requirements.

7. Your rights

You may request access to, correction of, or deletion of your personal information by contacting us at support@smokestation.in. We will respond within a reasonable timeframe.

8. Age restriction

Our products are intended for adults 18 years of age or older. We do not knowingly collect personal information from individuals under 18.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

10. Contact us

For any privacy-related questions, write to us at support@smokestation.in.